At Empire Trade LLC, we strive to offer the best possible service to our customers. Please review our Shipping and Returns policies below to understand our procedures and terms.

Shipping Policy

We offer reliable shipping services to all orders across the USA. The following details apply:

Processing Time: Orders are processed within 1-2 business days.

Shipping Methods: We use trusted carriers like UPS, FedEx, and USPS for delivery. Shipping methods and costs are calculated at checkout.

Shipping Costs: Shipping charges vary depending on the order size, weight, and delivery location. You will see the exact shipping cost during checkout.

Tracking: Once your order ships, you will receive a tracking number via email to track your package.

Delivery Time: Delivery typically takes 3-7 business days depending on your location.

International Shipping: Currently, we only ship within the USA. For international shipping, please contact us for potential arrangements.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns under the following conditions:

Return Window: Returns are accepted within 30 days from the date of receipt.

Condition of Items: Products must be returned in their original condition, unused, and with all packaging intact.

Return Process: To initiate a return, please contact our customer support team at sales@empiretradellc.com. You will receive a return authorization number (RAN) and further instructions.

Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds: Once your return is received and inspected, we will issue a refund to your original payment method. Refunds typically take 5-10 business days. For any questions or assistance, please reach out to sales@empiretradellc.com or call us at +1-469-529-2575.